Old email addresses

10 pts.
Tags:
Active Directory
Active Directory User Profiles
Emails are being received by active users that are actually addressed to user accounts that have been removed and no longer exists in AD. Is there a way to clean this up or prevent this from happening?
ASKED: April 10, 2009  2:11 PM
UPDATED: April 10, 2009  4:14 PM

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You will need to review where the association of the old e-mail users is being redirected to the active users. Are you using aliases on an external email security appliance which redirects them to the active users. Also check the active users’ Exchange profile to see if they have the old e-mail address listed there.

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Check the users’ delegates lists as well. You did not say these were bounce-backs, but it sounds like that’s what you are talking about. If someone forgets to remove an account from their delegates list of an employee whose account is no longer active then everyone who sends them an invite will get a bounce back that the ex-employee mailbox does not exist. This is very confusing for all and sometimes takes a lot of detective work to find out who on the list of invitees has the ex-employee on their delegates list. We discourage the use of delegates and request people use permissions on the calendar instead. But not everyone listens…

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