Office 365 sent message are disappearing on monthly basis

1052130 pts.
Tags:
IMAP
Office 365
I use Office 365 with IMAP email. I've started to notice that all of my sent messages are disappearing after roughly 30 days (on a monthly basis). Why is this happening? How can I stop this?

Answer Wiki

Thanks. We'll let you know when a new response is added.

1. Check to see if sent messages are being set to Expire after so many days. Go to File, Options, click on Mail, and scroll down to Send messages. See if Mark messages as expired after this many days is checked.

2. Is AutoArchive enabled? Under same Outlook Options window, click on Advanced (on left menu), and click Auto Archive Settings.

If both of these features are enabled, Sent messages expire after so many days then AutoArchive deletes them..

If all else fails your workplace may have a retention policy in place that removes them automatically (if using exchange/O365 as your backend email solution)

Discuss This Question: 1  Reply

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: