Office 2k7 “Contacting C:Users… for information. Press ESC to cancel.”

35 pts.
Tags:
Microsoft Office
Microsoft Office Error Messages
Office 2007
In Office 2007 (personally observed both Excel and Word) on Vista32, when a user opens a document on their desktop (local profile) the program--say, Word or Excel--opens and displays "Contacting C:Users... for information. Press ESC to cancel." in the lower left. The document never opens, and the program eventually responds to being closed with no elegance. Google provided a similar situation, but with copy-pasting from documents on a file server. The solution was to turn off antivirus scanning of documents before allowing them to be opened. That is a laughable solution. Another search stated that it was a problem with print drivers for network printers. This too is laughable, but at least not unbelievably insecure. It also did not resolve the issue, whether I simply re-added the printers from the print server or added them locally via standard TCP/IP port. Any other solutions?

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Give SP 2 a try. Unless you are already on that service pack, it may fix your problem. Is this the only user having this issue?

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