Comments on: Office 2010 and iSeries v6r1 http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/ Sat, 18 May 2013 14:11:18 +0000 hourly 1 By: karens6 http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-103049 karens6 Fri, 17 Feb 2012 14:43:00 +0000 #comment-103049 I disabled the Web Client and it looks like the problem is solved

]]> By: tomliotta http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-103035 tomliotta Fri, 17 Feb 2012 07:53:27 +0000 #comment-103035 IBM has a fairly recent document on an issue that is at least closely related — Windows 7 and IBM i NetServer. Description of a possible fix takes a somewhat different direction.

Tom

]]> By: karens6 http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-102988 karens6 Thu, 16 Feb 2012 13:44:31 +0000 #comment-102988 I ran a trace, the following is there response:
In the trace we see Windows sending a request to the iSeries for srvsvc. The iSeries responds with Function not supported.
Windows keeps sending the srvsvc request to the iSeries. We are not sure if it is expecting to get a different response from the iSeries, or what.
Then Windows decides to go out to http port 80 and see if something on port 80 will respond, which it does not because NetServer does not use this port.
Windows makes a bunch of requests trying to contact port 80, which is all eating up time and delaying what you are trying to do.
In the past when we have seen Windows try to access port 80, it has been when the Web Client service was running. If it was not running on the PC you traced, we have no way of telling why Windows was trying to access port 80. This would be a question for Windows Support.

]]> By: slack400 http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-98034 slack400 Thu, 20 Oct 2011 23:55:05 +0000 #comment-98034 Awesome find! I’ve gone rounds and rounds with IBM support for a year on not being able to map drives to a V5R4 server with a PC running 64 bit windows with no one mentioning this fix.

]]> By: karens6 http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-97760 karens6 Thu, 13 Oct 2011 12:45:07 +0000 #comment-97760 Entering \172.xx.x.xxxusersxxxx into the address box works fine

We have 2PCs running Win 7 64 bit and they both have the same problem, all the other PCs are running XP with no problems

]]> By: tomliotta http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-97733 tomliotta Thu, 13 Oct 2011 01:06:04 +0000 #comment-97733 I assume that you wanted to type \\172.xx.x.xxx\users\xxxx, but it cut your back-slashes out. This editor requires each back-slash to be doubled, so if you want one back-slash, you have to type two of them.

Does the same result happen if you use Explorer and enter \\172.xx.x.xxx\users\xxxx into the address box?

Do PCs that aren’t running 64-bit Win 7 have the same problem? Are any 64-bit Win 7 PCs working correctly?

Tom

]]> By: karens6 http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-97708 karens6 Wed, 12 Oct 2011 12:51:27 +0000 #comment-97708 contacting:\172.xx.x.xxxusersxxxx

]]> By: karens6 http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-97707 karens6 Wed, 12 Oct 2011 12:49:56 +0000 #comment-97707 when saving an excel or word dcoument i get the following message on the bottom of the screen
contacting \172.xx.x.xxxusersxxxx press esc to cancel
after about 20 seconds the folder comes up to save and then the same message comes up for about another 20 seconds, When closing the program I get program not responding.

]]> By: tomliotta http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-97685 tomliotta Wed, 12 Oct 2011 00:52:30 +0000 #comment-97685 …it keeps trying to contact the server and then hangs up,…

What does that mean? What does “trying to contact the server” mean? That is, does a message box appear? Is there something visible that lets you know it’s trying to connect?

What does “hangs up” mean? Does it mean that the process ‘hangs’, i.e., locks up? Or does it send you a message saying that it has stopped trying?

What exactly do you see?

Tom

]]> By: rickmcd http://itknowledgeexchange.techtarget.com/itanswers/office-2010-and-iseries-v6r1/#comment-97669 rickmcd Tue, 11 Oct 2011 16:12:40 +0000 #comment-97669 IBM documentation
http://www-01.ibm.com/support/docview.wss?uid=nas2bb4cf3cc6d1a859e862573900041ed36

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