I had a serious issue this morning with Office 2007 and Server 2003 and I could use any help or
ideas that you may have.
At around 10 am this morning I started getting reports from around the office that folks couldn’t
open network files with Word. Also, spreadsheets being worked on in Excel couldn’t be saved back
to the network shares.
I quickly confirmed their complaints. I could easily copy files directly to and from the network but
not with Word or Excel.
My first suspect was Symantec SEP11 (MR3) running AV only on the file server. I tried to disable – no difference –
so I tried to uninstall. The uninstall stalled (and wouldn’t cancel).
I bounced the server, and things returned to “normal”. My concern is for the next time this happens.
My servers are patched up-to-the-minute, but the SEP defs are 4 days old. MS and SEP logs show
nothing unusual this morning.
Any ideas? Has anyone seen this before?
June 3, 2009 12:24 AM
June 8, 2009 8:42 PM