Office 2007 apps can’t open or save to Network Share

25 pts.
Tags:
Microsoft Windows Server 2003
Office 2007
Symantec Endpoint
Symantec Endpoint Protection
I had a serious issue this morning with Office 2007 and Server 2003 and I could use any help or ideas that you may have. At around 10 am this morning I started getting reports from around the office that folks couldn’t open network files with Word. Also, spreadsheets being worked on in Excel couldn’t be saved back to the network shares. I quickly confirmed their complaints. I could easily copy files directly to and from the network but not with Word or Excel. My first suspect was Symantec SEP11 (MR3) running AV only on the file server. I tried to disable – no difference – so I tried to uninstall. The uninstall stalled (and wouldn’t cancel). I bounced the server, and things returned to “normal”. My concern is for the next time this happens. My servers are patched up-to-the-minute, but the SEP defs are 4 days old. MS and SEP logs show nothing unusual this morning. Any ideas? Has anyone seen this before?

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You might consider using <a href=”http://www.wireshark.org”>Wireshark</a> or Microsoft Network Monitor to capture traffic the next time this happens. There might be some unusual traffic happening on the LAN during the event that you could detect using these great tools. The Microsoft Network Monitor might be better for this case since it has some built-in features that are obviously Microsoft-centric and can help you decode what is happening.

In the IT trenches? So am I – read my <a href=”http://itknowledgeexchange.techtarget.com/it-trenches”>IT-Trenches blog</a>

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