Home > IT Answers > Lotus Domino > Notes Error: "Sorry, an application to open t...
Help

Question

  Asked: Dec 6 2006   9:26 AM GMT
  Asked by: LotusNotesDomino

Notes Error: "Sorry, an application to open this document cannot be found."


Lotus Domino, Platform Issues

Thanks to all in advance,
I have a Notes 6.5.5 Client user running on Windows XP version 2002 service pack 2. He gets the following error only with Excel attachments, and with all Excel attachments. "Sorry, an application to open this document cannot be found." The attachment has the .xls extension and can be viewed with the Notes viewer fine, but cannot be opened. Also when detached and saved to the hard drive, Windows opens the attachment fine, therefore the OS knows to use Excel when opening .xls files, but I am unable to figure why the file can't be opened directly from Notes. Any suggestions? Thanks again.

Subscribe to Alerts! Get questions and answers delivered to your Inbox.


E-mail me updates on this question



   SUBSCRIBE

hidden modal window
Help

Answer Wiki (Improve, edit or add to this answer)

IMPROVE THIS ANSWER
View History
 RATE THIS ANSWER
0
Click to Vote:
  •   0
  •  0
Last Answered: Dec 7 2006  8:00 AM GMT  by wolfen




If the xls file is detached can it be opened by clickingon it? If not you should establish an association:
hold down shift>>right click on spreadhseet file>>select open with program>>Excel >>>Always use this program
  • AddThis Social Bookmark Button

Browse more Questions and Answers on Lotus Domino.

Looking for relevant Lotus Domino Whitepapers? Visit the SearchDomino.com Research Library.


RSS - Discussions Help

Discuss This Answer


You must be logged-in to discuss a question. Log-in/Register

Devangvnb  |   Dec 7 2006  9:12AM GMT

I AM NOT AWARE WHAT HAS GONE WRNG .

DOES HE SEE THE ICON WHEN ATTACHED ?
tRY RE ASOOCIATING XLS EXTENSION AT os LEVEL.

LST AND THE MOST ANNOYING OPTION TRY REINSTALLING NOTES

HTH

 

LotusNotesDomino  |   Dec 12 2006  9:08AM GMT

Thanks All
Found out it was definitely a Windows association issue.
I had the user detach an Excel file to his hard drive,
then he used Windows to search for the file via Start, Search, For files or folders. After the OS located the file, he right clicked it to select properties. Clicked the ‘change’ button, and selected Excel. This corrected the issue.