Not seeing e-mail on BlackBerry Bold in folders with rules in Outlook

5 pts.
Tags:
Blackberry Outlook
Outlook
Outlook folders
Outlook Inbox
Outlook mailbox rules
Outlook Mobile
Outlook Mobile Access
Outlook rules
I am not able to see the messages on my BlackBerry that have Outlook folders set up with inbox delivery rules.  I see the folders but not the messages.  Help?

Software/Hardware used:
BlackBerry Bold
ASKED: September 8, 2010  11:31 AM
UPDATED: October 12, 2010  8:37 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

By design you are not able to see emails within sub folders after an Enterprise Activation. Once your device is activated and new emails arrive in sub folders (or you file them from the device) they will be visible on the handset. As a work around (you must have BES 4.1.5 or higher) you can do the following:

1. Open Messages
2. Press menu and select Search
3. In the Search Type (top right) menu select Remote
4. In the search properties select the sub folder you require and then any required variables (e.g. name, subject etc) or leave it blank to retrieve all emails
5. Press menu and select Search
6. After a few moments you search results will be returned in lots of 25 emails (you can press menu and select to retrieve more if required)

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  • ManuelManza
    Thank you Actrividentity for your good answer. It was useful for me. Regards. Manuel www.blackberry.com.ve
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