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  Asked: Apr 30 2007   2:35 PM GMT
  Asked by: jmello

Not able to view shared outlook calendar


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There is a user who has been given review permissions to other users' calendars for appointment purposes.
She has reported that at certain times she is unable to open a calendar she has permissions to. She gets a message - " Unable to open folder".

If she tries again an hour later or so she is able to open the calendar. Why is this issue occuring and why is it intermittant? I have tested by setting up an identical test environment and had no issues sharing calendars. No one else seems to have this issue except the user in question and also the user who's calendar she is opening.

The calendars that she needs to view belong to users who also use blackberrys. Could this have something to do with it? Is there a configuration problem between our blackberry server and exchange server?

Any thoughts or input would be greatly appreciated.

Thank you.

Platform: Exchange server 2003, Outlook 2000 clients, Blackberry Enterprise Server Management 3.6.7.12 running on Windows 2000 Server

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Last Answered: Apr 30 2007  4:34 PM GMT  by AdTechJO




Dear jmello
it is possible that the network connection has an issue. Check if the network card is selected to be powered down. You mention that it is intermittent and usually happens after one hour. If the network card is powered down, there might be an interrupt and thus your outlook exchange connection becomes offline.
Are you using pst local files on those machines or do you have the exchange 2003 (?!!) as your default mailbox? You mention that IMAPI is not running!! Are you using POP3 configuration or exchange configuration? If you are using POP3 configuration, you will be able to retrieve the mail from the exchange server but will not be able to share!! Make sure that if you have pop3 connection, remove it and reinstall exchange server connection instead!!!
Amal Jeryes
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jmello  |   Apr 30 2007  10:30PM GMT

Thank you for your response ADTechPro.

I will check but I don’t think it is the NIC. She has no other issue in outlook other than opening a specific user’s calendar. SHe can open other users’ calendars and send email with no problems. She does not show that she is offline.

It does not seem that it is a permissions issue because she can open the calendar if she waits a while.

We do not use PST’s on the local machines and we do not use POP3 configuration.

 

Lirria  |   May 7 2007  1:12PM GMT

HI -

I’ve had the same problem on 1 user - seems to be something in the way the user account on the server was setup up originally - for some reason this one person’s account didn’t inherit any of the rights from the root of the AD directory and that was causing a bit of an issue for accessing their calendar - I ended up assigning permissions for the person needing to access the calendar at multiple levels to get it to work. Don’t know if it helps but sounds similar to the problem I was having (and yes the owner of the account does have a Blackberry)

Lirria

 

jmello  |   May 7 2007  8:52PM GMT

Thank you. I will look into it.