Outlook: No free/busy information could be retrieved

15 pts.
Tags:
Exchange 2003
No Free/busy information
Outlook calendar
Outlook meetings
Hi all I am having a problem setting up resource mailboxes in our organization and cant find any help on this subject! I have a single domain, single site, single Ex2003 server setup. We have 2 DC's - EX2003 box is separate. I am trying to set up meeting room resources so that users can automatically book meeting rooms when they try to schedule a meeting. I have created 7 user accounts for the meeting rooms. I logged into these accounts and configured Outlook profiles for each mailbox. I also sent a mail to ensure that the mailboxes were fully enabled (they were). My problem is when I try to schedule a meeting for any of the 7 meeting rooms I am seeing the error message "No information. No free/busy information could be retrieved." I have seen a similar question to this asked many times on the Internet but have seen no answers that suit my case so any help would be very appreciated! Thanks in advance
ASKED: November 26, 2007  3:35 PM
UPDATED: June 20, 2013  6:13 PM

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Thanks. We'll let you know when a new response is added.

I hope the following linked information will answer your question:

In the Outlook of the resource account, go to <i>Tools, Options, Calendar Options, Resource Schedule, Set Permissions</i>. Make sure the “<b>Set standard resource permissions for all users</b>” option box is selected.

One more thing, make sure all your meeting room accounts were created in the <b>Resources</b> folder, not the <b>Users</b> folder.

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  • JimTrouble
    Thanks for your response Hcream! I have the 7 resource accounts setup in their own OU (which i named Resources) at the root of our AD Forest. I have added myself to the resource mailboxes as "owner" giving me all permissions. I have followed the steps in the article you sent but still no joy?? I have even given Anonymous and Default all permissions but im still getting the error message saying that no free/busy information is available whenever I try to schedule a meeting. I must have missed something but i just dont know what! Thanks
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  • Mo.marchese
    Did someone ever figure this out? I'm having the same exact issue and I have tried the same exact things "JimTrouble" has tried.
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