No free/busy information could be retrieved when scheduling a meeting

15 pts.
Tags:
Calendar
Domain Controller
Exchange 5.5
Free/Busy option
Microsoft Outlook
Hi all I am having a problem setting up resource mailboxes in our organization and can't find any help on this subject. I have a single domain, single Exchange 5.5 server setup. We have 2 DC's - exchange 5.5 box is separate. I am trying to set up meeting room resources so that users can automatically book meeting rooms when they try to schedule a meeting. I have created 5 user accounts for my 5 meeting rooms. I logged into these accounts and configured Outlook profiles for each mailbox. I also sent a mail to ensure that the mailboxes were fully enabled (they were). My problem is when I try to schedule a meeting for any of the 5 meeting rooms I am seeing the message "No information. No free/busy information could be retrieved." This is displayed when I hover my mouse over the status bar under scheduling tab in the outlook calendar. I have seen a similar question to this asked many times on the Internet but have seen no answers that suit my case so any help would be very appreciated. Thanks in advance

Answer Wiki

Thanks. We'll let you know when a new response is added.

What version of outlook are you using?
My first suggestion is upgrade! But that may not be feasible for you at this moment…. Knowing the client configuration will help for a first step.

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  • ILIE
    Hi I'm have a kind o f similar problem, all user on the network is able to see one another schedule, But there is one person on the network that we unable to see his schedule, if I hover my mouse over the calendar entry I want to insert it come back with no free/busy information could be retrieved.
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  • MelanieYarbrough
    Hi ILIE, Please start a new thread for your question to ensure it gets the proper attention. Don't forget to include the details of what applications and versions you're using. Thanks! Melanie
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  • KDubb
    Did you try creating a appointment or meeting in each individual account?
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