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I am applying to a new IT position and I am wondering what criteria should be included on my resume. It is a systems technologist position. My background is very diverse and I don't think that it will translate well for my resume. I am what you might call a Jill of all trades in my current company. I do everything from maintain the printers and phones to maintaining the network as well as end user support for many different applications. There isn't really anything that I can't do, but how do I explain that clearly on a resume?

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If you Google Information Technology Resume, you should find a number of examples and some advice. As an IT manager with a large state government agency, I was always looking for Jacks and Jills of all trades. An Expertise or Skills portion of the resume is the place to highlight what you have to offer, preferably edited to your understanding of the position you are seeking. Don’t omit mention of other IT skills, but don’t devote much space to them either. Make the connection in the Experience and Education/Training/Certification portions of the resume showing how the skills were acquired, applied, and/or documented. Exposure to many aspects of IT by moving from job to job without mastering anything is not desirable. Successfully doing many different things in a small IT shop out of necessity shows potential but could indicate lack of exposure to the kinds of challenges inherent in the position you are seeking. In addition to the technical aspects, this includes working with a more complex IT and client organizational structure and the standards, policies, procedures, etc. that come with it. Dispel concerns about job hopping and the limits of a small shop background in you resume if possible.

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  • Pgwalters
    As previously stated, there are a number of online helps to point you in the right direction. The guiding thought should be to tailor your resume to get the interview, then bring your diverse background to the discussion at that time. This may mean you spend more time customizing each resume you prepare.
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  • JacobSCracker
    Take your time to identify the bits that your prospective employer is likely to be interested in and highlight those. You can refer briefly to other skills that you have. I agree that many employers will value someone with broad skills but if they are looking for a specialist, that's the impression you must give. Good luck
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  • Dollface
    Thank you for your responses, they have been very helpful!
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