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Ariance
5 pts.
 Networking Problem
Network Connection Problem, Windows XP, Windows XP Professional
I have Windows XP professional OS. I have networking problem in my laptop. I am able to ping successfully on google.com (0 packet loss), however I am unable to open any web page. I spoke with my cable provider Customer Support & he said everything is fine but it looks like some of the security software restricting from going on line. I disabled Anti virus, Firewall & other security software but same problem exists. Could you please help to resolve this issue? Any help is appreciated!!

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ASKED: March 2, 2009  8:32 PM
UPDATED: March 9, 2009  3:42 PM
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I am assuming that you are typing in google.com in both the address bar and when you Ping, my first suggestion would be to open command prompt and type ipconfig /flushdns. You will release the DNS table stored, I would then try going to www.something.com in your browser. That will take you to a page that just has the word something in the top left. That will verify that you have a connection and your DNS is good. Make sure that your antivir and firewall are still disabled although I have not run into something like that before, but then try google and other sites as well. If not you might want to check your hardware firewall if you have a router. Past that will need some more info. ================== If the above does not work, open a command window. Type <b>telnet www.google.com 80</b>. The screen should go black. Type <b>get</b> and press enter. If content is returned in the window, you are able to get to websites. The problem then is likely your browser. You can download firefox onto a usb drive or get PortableApps Firefox and run it from the drive and see if you are able to browse the internet. ================== It doesn't sound like a DNS issue. If you are using Internet Explorer 7, go to Start -> Accessories -> System Tools -> Internet Explorer 7 (no add-ons). This will open internet explorer 7 without addons and it should be working. Download firefox or fix the issue by removing all unneeded addons from internet explorer in tools -> Manage Add-Ons.
Last Wiki Answer Submitted:  March 3, 2009  12:36 am  by  Labnuke99   32,735 pts.
All Answer Wiki Contributors:  Labnuke99   32,735 pts. , Securityn00b12   850 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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I also think the problem could be the browser.. Dns seems to be fine since you can ping the url.

Please try using another browser (firefox por example), and let us know the results.

carlosdl
 63,580 pts.
 

You can try starting IE without Add-Ons
Start Internet Explorer in “No Add-ons” mode
To start Internet Explorer in “No Add-ons” mode, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons). To continue to your home page, click the Home button.

If the problem does not occur after you use this method, use Manage Add-ons to determine which add-ons are causing the problem. To do this, follow these steps:

Windows Internet Explorer 8
Click Tools on the Internet Explorer toolbar, and then click Manage Add-ons.
Click the name of the add-on at the top of the Toolbars and Extensions list, and then click Disable.
Click Close, and then test Internet Explorer.
If the problem still occurs, open Manage Add-ons, enable the add-on that you disabled in step 2, and then repeat steps 1 through 3 for the next add-on in the Toolbars and Extensions list.
Repeat steps 1 through 3 until the problem is resolved or until all the add-ons have been tested.
Windows Internet Explorer 7
Click Tools on the Internet Explorer toolbar, point to Manage Add-ons, and then click Enable or Disable Add-ons.
Click the name of the add-on at the top of the Enabled list, and then click Disable in the Settings area.
Click OK, and then test Internet Explorer.
If the problem still occurs, open Manage Add-ons, enable the add-on that you disabled in step 2, and then repeat steps 1 to 3 for the next add-on in the Enabled list.
Repeat steps 1 to 3 until the problem is resolved or until all the add-ons have been tested.

I suspect some add-on is preventing IE from working. Other browers like Firefox.Opera, or Safari should work on your system.

Let us know

Dwiebesick
 2,220 pts.
 

This could be a malware infection as well…have you scanned your system inside and out using multiple anti-virus and anti-spyware scanners?

Kevin Beaver
 11,040 pts.