I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business primarily having clients in N. America. We are considering BPO services on top of contact center services.
Let me give you a little background information on us:
1) We have little contact center management experience.
2) We have the resources of the facilities to expand up to serveral hundred seats and need zero funding.
3) We are located in offshore in the Phillipines.
My main questions are:
In order to gain new business, how would you recommend on going about?
a) Seek a partnership with marketing companies and then hire (and pay a very high salary) for managers that may be expats.
b) Seek partnership handling overflow for larger contact centers.
c) Hire an ex-executive that has extensive experience in contact center business and start-ups, and offer extremely high commisions, profit sharing and trailer comissions according to contract size.
d) Find clients ourselves to small businesses then slowly gain experience.
Our main objective is to gain experience in the field and fill up our 700+ seats and are willing to provide considerable compensation to the company or sales person that is able to do so.