Need help enabling BlackBerry devices to receive email
I have 3 users accessing the same company mailbox on Exchange, and am trying to enable 3 BlackBerry Internet Service devices to receive the company e-mails.So far we have set up 3 times but can only get 2/3 of the 4 four to work,the latest is showing as validating e-mail address error on the BlackBerry provisioning site. Grateful for any advice/help. Thanks.
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ASKED:
June 27, 2008 12:28 PM
UPDATED:
June 27, 2008 7:58 PM
Answer Wiki:
Hi Brent, I didn't think that was actually possible due to how BIS or BES interfaces with the Exchange mailbox.
Instead there are two workarounds I can think of:
Workaround #1: <a href="http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10008&sliceId=SAL_Public&dialogID=151618731&stateId=0%200%2070521648">Blackberry Doc ID : KB10008</a>
Workaround #2: Have one mailbox for each user to access shared mailbox
Mailbox 1 - The mailbox you want to sync with
Mailbox 2 - User 1 - Blackberry 1
Mailbox 3 - User 2 - Blackberry 2
Mailbox 4 - User 3 - Blackberry 3
Then create a distribution list with Mailbox 2, 3 and 4 in it.
Then forward a copy of the email from Mailbox 1 to the distribution list.
Then setup each BIS account to sync with one of each of the mailboxes. That should do the trick.
-RP
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