Need help enabling BlackBerry devices to receive email

6925 pts.
Tags:
BlackBerry
Microsoft Exchange
Mobile devices
Mobile synchronization
Synchronization
I have 3 users accessing the same company mailbox on Exchange, and am trying to enable 3 BlackBerry Internet Service devices to receive the company e-mails.So far we have set up 3 times but can only get 2/3 of the 4 four to work,the latest is showing as validating e-mail address error on the BlackBerry provisioning site. Grateful for any advice/help. Thanks. This question was submitted by a SearchExchange.com reader.

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Hi Brent, I didn’t think that was actually possible due to how BIS or BES interfaces with the Exchange mailbox.

Instead there are two workarounds I can think of:

Workaround #1: <a href=”http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10008&sliceId=SAL_Public&dialogID=151618731&stateId=0%200%2070521648″>Blackberry Doc ID : KB10008</a>

Workaround #2: Have one mailbox for each user to access shared mailbox

Mailbox 1 – The mailbox you want to sync with
Mailbox 2 – User 1 – Blackberry 1
Mailbox 3 – User 2 – Blackberry 2
Mailbox 4 – User 3 – Blackberry 3

Then create a distribution list with Mailbox 2, 3 and 4 in it.

Then forward a copy of the email from Mailbox 1 to the distribution list.

Then setup each BIS account to sync with one of each of the mailboxes. That should do the trick.

-RP

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