Need advice on outsourcing our Call Center operations

Tags:
Call center outsourcing
Call center services
Call Centers
We are a municipality-owned and unionized gas distribution utility with 500 residential customers. We are exploring the idea of outsourcing our call center operations which mainly includes inbound calls (billing, collections, service) and outbound calls (collections). We are regulated by a Public Utility Commission and have many regs dealing with customer service. Would you have any experience with outsourcing of this type of operation? Any feedback will be mostly appreciated. Thanks.

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hi,
am sonia .. checked out your question and just wanted to let you know that if you want to outsource your business in Mauritius we can provide call center solutions to you .. my email address is sonia.soobanah@univercelloutsourcing.com. plz do email back to make things more clear

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  • Jaideep Khanduja
    I have a suggestion, that you find out the three best players in the field doing well for atleast last 2 years and have been or are being outsourced by similar to your or higher sized organization/business. Assess them on your certain pre-defined criteria and give contract to best out of them. Don’t try to compensate on cost by selecting a new player in the field as it would turn out to be dangerous.
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