Need advice on an offshore contact center start-up

Tags:
Contact center management
Contact center outsourcing
Contact centers
I'm in the middle of an offshore contact center start-up and need some advice on what it would take to gather new business to ultimately succeed in the business, primarily having clients in N. America. We are considering BPO services on top of contact center services. Let me give you a little background information on us: -- We have little contact center management experience. -- We have the resources of the facilities to expand up to several hundred seats and need zero funding. -- We are located in offshore in the Philippines. My main questions are: In order to gain new business, how would you recommend going about this? a) Seek a partnership with marketing companies and then hire (and pay a very high salary) for managers that may be expats. b) Seek partnership handling overflow for larger contact centers. c) Hire an ex-executive that has extensive experience in contact center business and start-ups, and offer extremely high commissions, profit sharing and trailer commissions according to contract size. d) Find clients ourselves to small businesses then slowly gain experience. Our main objective is to gain experience in the field and fill up our 700+ seats and are willing to provide considerable compensation to the company or sales person that is able to do so. Thanks.
ASKED: July 23, 2008  5:24 PM
UPDATED: October 15, 2008  5:44 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

You may want to check out this special report: <a href=”http://searchcrm.techtarget.com/generic/0,295582,sid11_gci1332952,00.html”>Five best practices for starting a call center</a> from SearchCRM.com. It might be a good place to start.

Discuss This Question: 1  Reply

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following