my system is hanging after clicking my internet client…

5 pts.
Tags:
ISP
Network performance
System performance
with in 2-3min the system is hanging. i did low level format and tried to connect but the problem is same. i changed the ram...operating system(almost everything).MY ISP is a MNC(they are saying that we use high end routers and firewalls to protect from virus, we are giving assurence that there is no virus from our side), but coming to my side the sytem is hanging when i tried to connect the internet. i installed spyware, malware everything...but no use. please give the appropriate solutions for my problem.

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Use a tool like <a href=”http://live.sysinternals.com/procexp.exe”>Sysinternals process explorer</a> to see what processes are running and using system resources. You can download the file from the URL mentioned. There could be some issues with your software even with a fresh install. You may not have the correct network card drivers. Be sure to apply all updates possible. Download them to another machine and put them on a flash drive if necessary. Download an anti-virus product like <a href=”http://www.clamav.org/”>ClamAV</a> or <a href=”http://www.avira.com/en/pages/index.php”>Avira</a> and scan the system.

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  • carlosdl
    Agreed. It could be a problem with the NIC drivers, or the card itself. Does this occur with any web browser ? What happens if you configure your browser with a "blank page" as home page ? Have you tried some other program that uses the network ? does it hang ?
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  • Robert Stewart
    Is this cable or dsl? Can you ping the default gateway of your router? Do you know how to get the ip of your default gateway and router? Is this windows xp ? If so click on run, type cmd, a black dos screen is pulled up, then type ipconfig, you should see your ip address and the ip of the gateway or your way to the internet. Type ping then the address of your gateway, if you get no results your router could be the problem and may simply need reset, by powering it on and off. You can also type the address in any address bar and get into your router to reset it that way. Just some thought for you to try hope this helps. If you cannot ping the gateway or login into the gateway your router is probably the issue. Could also be faulty cable but doubt it.
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