My computer keeps unexpectedly shutting down

75 pts.
Tags:
Windows 7 64-bit
What can I do to stop this from happening sometimes? It happens two times a night.

Answer Wiki

Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Discuss This Question: 13  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • carlosdl
    If this started happening after you installed something new (hardware or software), then you should consider removing/uninstalling it.  Incorrect drivers or incompatible hardware could cause similar problems.

    Another possibility would be that the CPU is overheating.  Check the fan, to make sure it is always working.

    Also, it could be the power supply unit. It is more difficult to check, so you might need to ask someone to help you with that.
    70,220 pointsBadges:
    report
  • leewkiii
    could be an out of date driver. just got a trial subscription to a driver service but it says i am fine on that but another service said i had 10 out of date drivers didn't want to pay what they were asking though is there any way to check out what drivers are out of date and update them for free?
    75 pointsBadges:
    report
  • leewkiii
    should have added everytime i restart my comp it has a window saying it is reporting the problem then it says it will tell me if there is a solution so far haven't been made aware of any solution
    75 pointsBadges:
    report
  • carlosdl
    The event logs would be a good place to look for cues.

    Do you know how to do that?
    70,220 pointsBadges:
    report
  • jinteik

    can you check what is the temp that is set on your bios to restart your pc?

     

    and funny thing is that win 7 will help you find drivers for your system. try letting the automatic update run

    18,085 pointsBadges:
    report
  • leewkiii
    don't know how to check event logs but i have windows update set to automatically download drivers
    75 pointsBadges:
    report
  • leewkiii
    don't know how to check on the temp to restart my comp but my fan has been running a lot lately it is been very hot here the last few days
    75 pointsBadges:
    report
  • carlosdl
    Here's information on how to check event logs on Windows 7
    70,220 pointsBadges:
    report
  • jinteik
    since u are at this, why not try cleaning the cpu fan and heatsink, add new thermal on the cpu and navigate through bios to see what is the temp that will shutdown your pc.
    18,085 pointsBadges:
    report
  • leewkiii
    what does the heatsink look like? what is a thermal for the cpu? how do i navigate through the bios
    75 pointsBadges:
    report
  • leewkiii
    i know i can't get some of my stuff reported to windows i try and it says it can't upload all the reports to the reporting center and that i may not be connected to the internet, but i am always connected and am usually connected on another window at the time
    75 pointsBadges:
    report
  • bhannah
    There are several possible issues here.  The most likely one is a thermal overload causing the machine to shut down.  This may be caused by to much dirt and dust in the power supply cooling fans and other cooling fans, it may also be caused by too much dust and dirt in the heat sinks covering the various pieces of equipment on the system board.  It may also be caused by a faulty power supply that does provide enough power for everything attached to the system board. 

    The first step in cleaning the system, is shut it down completely.  Unattach it from all attached peripherals including the power cable.  Then open the case.  Usually, but not always, the CPU and heat sink with cooling fan will be almost in the center of the case.  Either vacuum it out, or use canned air to clear it.  Usually the power supply for the system is at the top back of the system and will have at least one and possibly more cooling fans attached to it.  This also will need to be cleaned out with canned air or a vacuum cleaner.  Next check other cooling fans other heatsinks that you will be able to see with the cover off.  Vacuum or use canned air to clear these.  Normally when I do this, I use a vacuum cleaner with a soft brush attached to it because there is small wiring and possibly other delicate pieces that you do not want to vacuum or blow off the system board. 

    After cleaning the inside of the system case, reassemble and test to see if this corrects the problem.  If this does not correct the problem, Then there may be other issues involved such as failing system board, attached hardware including memory, or a failing power supply.  The cleaning can be done by anyone, the rest should be done by qualified professional.
    1,525 pointsBadges:
    report
  • leewkiii
    thank you bhannah
    75 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following