I currently work for a company which has 5 retail websites. The problem we need to solve is how to handle all of the emails. We have several customer service reps and 5 incoming emails (email@example.com, firstname.lastname@example.org ect.) We need a program, hosted preferably, that will allow for multiple users to answer emails, and be able to see what emails have already been answered. We currently use outlook, but the emails have to come into one account and be passed along to the appropriate represenative which is very inefficient. We want all the reps to be able to log in, see all the emails and respond accordingly. The have to know what has already been responded to to eliminate duplicate repsonses. If anyone has any suggestions of software or hosted solutions please let me know.
May 13, 2010 8:29 PM
May 17, 2010 10:12 PM