Multilple users using a Shared Mailbox.
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SimDog64
40 pts.
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Q:
Multilple users using a Shared Mailbox.
Active Directory, Exchange 2003, Exchange mailbox management
I have a question about Multiple Users using a Shared Mailbox.

I have a Shared Mailbox setup that multiple users use.

Each of those users do not have a mailbox of their own, but if you look in AD on each of their accounts we have the Shared Mailbox email address set on the General tab.

My question is: What problems if any does this create?

In AD on the Shared Mailbox's Mailbox Permissions each of thier AD accounts has the proper permissions to log into that mailbox. These users work in a rotational shift positon so they do not step on each other when accessing the mailbox.

Any insite would be appreciated.
ASKED: Mar 20 2008  6:54 PM GMT
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Bsuneja
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That wouldn't be a good practice, and honestly I am surprised that works!

Email addresses should be unique - 2 recipients should not have the same email address.

Manually adding an email address on the General tab of an AD object doesn't really buy you anything, except the ability to expose that email address to processes/software that accesses and exposes the attribute. Those users are not mail-enabled (or mailbox-enabled), as you noted. If it's not really required, I would remove the email address from the General tab of those users.
Last Answered: Mar 21 2008  1:59 PM GMT by Bsuneja   615 pts.
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NRTech   25 pts.  |   Mar 21 2008  9:47PM GMT

I agree with Bsuneja. What might be better is to create a Distribution Group email address in the ADUC named specifically for the task that you can identify easily. An example might be two librarians who need to share one ‘Library’ email account. Add the users as members of the Recipient Group. That way, when they login and check mail, the have the necessary permissions to access the mail. Microsoft has a few articles that may help such as this one…..
 <a href="http://support.microsoft.com/kb/251631" title="http://support.microsoft.com/kb/251631" target="_blank">http://support.microsoft.com/kb/251631</a> and…..
 <a href="http://support.microsoft.com/kb/821904" title="http://support.microsoft.com/kb/821904" target="_blank">http://support.microsoft.com/kb/821904</a>

 

SimDog64   40 pts.  |   Mar 25 2008  1:47PM GMT

Thanks, This is the information I was looking for. Much Appreciated!

 
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