MS Exchange on Server 2000 one user can receive but not send mail

30 pts.
Tags:
Microsoft Exchange 2000
Microsoft Outlook
Microsoft Outlook 2003
Server 2000
Windows 2000 Server
One of my users reported that he is not able to send e-mail from his Outlook client.  I sent test messages from his Outlook client to both an internal and external address and did not receive eitehr message.  I sent him e-mail from both my internal and external e-mail addresses and they went through without a problem. He is not receiving any error e-mails.  The only way that he knows that these messages are not going through is that he has sent mail to people who have told him that they didn't receive them. I've done very basic level troubleshooting, sent test messages in and out, verified that Outlook is connected and verified that his account is not locked out. I'm new at Exchange administration and don't know where to go from here.  Any ideas?

Software/Hardware used:
MS Server 2000, MS Exchange

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Is this a new set up, or did your user just suddenly stop being able to send messages? I would check into the server configuration first off. Are this user’s settings in Outlook identical to other, working accounts? If the only difference is in the username & password, I would look at his user set up. Could there be a typo in the password during initial set up?

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  • Technochic
    Is this a new user or a user for which this was working and now is not?
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  • Mryansimonovich
    Hi Technochic, This is an existing user who had no problems until yesterday. He's had an account for at least the last year.
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  • Technochic
    OK, if this just started for this one user then have you looked through the properties in his AD account yet to see if something was changed? Is he set up as a direct connection to exchange or is he set up as a POP3 account? If you do a send/receive operation in his outlook does it complete successfully? Has he tried logging into another computer and sending from outlook?
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  • Mryansimonovich
    Hi Technochic, OK, if this just started for this one user then have you looked through the properties in his AD account yet to see if something was changed? Nope. No changes. Is he set up as a direct connection to exchange or is he set up as a POP3 account? Direct connection to Exchange. If you do a send/receive operation in his outlook does it complete successfully? No. Has he tried logging into another computer and sending from outlook? Yes. When I had him login to the exchange web interface from another computer, he was able to send with no problems. Then I had him try it on his own computer and still no problems. Now it looks like this must be a problem with his install of Outlook (maybe it auto-updated over the weekend and there's now some conflict). I plan on re-installing Outlook and seeing if that sorts it all out. However, I'm still a bit concerned.... It turns out that this user is also not able to reach a shared folder that he has always been able to access, until last weekend. He is a member of a security group that has permission to access this folder. He also has explicit permission to access this folder. Finally, there's another guy in the same security group who is having both of these same problems, sending e-mail from outlook and accessing the shared folder. As an extra hassle, there's a relatively new user, in the same security group, who is able to access the shared folder, but is also not able to send from outlook....
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