Mobile user can’t access mapped drives in local area
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Hello all.
I have an unusual problem. Here is the situation.
We have a head office domain with file servers based here in New Zealand. We also have a remote server at our Melbourne, Australia office. We use file sync software to mirror different folders to the remote server so that the Melbourne office has local file access rather than coming across the wire to New Zealand.
One of the users has a laptop he uses from home. He connects back to our head office firewall via IPSEC VPN.
The problem is this: He can access mapped network drives if they map to the source server in New Zealand but mappings that point to his local "mirror" server in Melbourne do not work. I have tried it on different laptops, through different internet connections.
The remote server is a DNS/WINS server plus we have DNS/WINS servers here in New Zealand.
What could be causing him to not be able to connect to his local derver mappings?
Thanks
Tracy
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ASKED:
November 17, 2010 9:42 PM
UPDATED:
November 22, 2010 10:20 AM
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He might not have permission to enter the Melbourne office and read the files by vpn from the head office location. (I take it that is what you mean, when you say he can’t access his files locally) Has permissions on the Melbourne server been set up to allow him to? Might be the answer
Does he have direct a vpn into Melbourne? If not, that might be the easier way to go. 1 hop is better than 2 long hops, which could have timing problems, due to dropped packets, caused by the time to live counter on each packet.
You say
‘I have tried it on different laptops, through different internet connections.’
but you didn’t say if they were successful, or failed also. What location were you at when you tried?
One thing I am not quite sure on is, if he can access the live files on the NZ server, why would he want to access them locally? What happens if the mirrored files aren’t the most upto date? (due to archiving delays.)