Comments on: MKS implementer issue

By: TomLiotta

TomLiotta — Tue, 23 Oct 2012 23:27:33 +0000

Issues with "Support" for a 3rd-party product would seem to be a valid subject. Does the MKS Technical Support Integration Update page not provide a working phone number or e-mail contact address? -- Tom

By: TLloyd

TLloyd — Tue, 23 Oct 2012 13:57:50 +0000

Sorry Tom. Just thought someone might have some ideas. MKS is now owned by the company PTC and I’m having problems finding support on this particular product.

By: TomLiotta

TomLiotta — Mon, 22 Oct 2012 23:18:00 +0000

I didn’t think that I have to check out each logical?

You possibly don’t… if you set the configuration appropriately.

Unfortunately it’s been more than 12 years since I’ve seen how MKS works. I don’t how configuration changes might be made.

But why aren’t you asking MKS Support this question? This is a major reason for product support to exist.

Tom

By: TLloyd

TLloyd — Mon, 22 Oct 2012 18:01:08 +0000

I understand what you are saying but I thought implementer,recognizes something has changed in the physical file and manages recreating the logicals at the time of promotion and implementation? I didn’t think that I have to check out each logical?
Thanks for your help

By: 2sam3

2sam3 — Mon, 22 Oct 2012 16:26:27 +0000

When you add an obect to check out there is an option “9 – display related objects”. Use this option to display and then select all the related objects.