Missing Location Document in Lotus Notes 8.5

90 pts.
Tags:
Lotus Notes
Lotus Notes 8.5
Lotus Notes email
Lotus Notes email error
Lotus Notes error messages
Lotus Notes errors
Hi,

Has anyone of you encountered this issue:

When I try to access the location document of the user from the "Managed Locations" it directly shows the Basics, Servers and so on as if there's no existing location document created. But there is.

The client version is 8.5; the Home, Offline, Travel and Online location documents cannot be seen. I tried accessing it as well on the lower right portion of the screen for the shorcut, but the only display is "Edit Locations" and then once clicked it will direct me to the blank location document.

I can access the email without problem but there were times (sporadically) that the user's client automatically closes after an error pops-up (unfortunately, I don't have the error message since I don't know how to recreate the error and the user wasn't able to take note of it) Is there any other way to resolve this issue without reinstalling Lotus Notes? Thanks in advance!



Software/Hardware used:
Lotus Notes

Answer Wiki

Thanks. We'll let you know when a new response is added.

Based on the description it sounds like the users name.nsf design is having some issues. The first thing I would do is make a back up copy of names.nsf and then try the following in this order, see if each step resolves the issue, if not, move to the next step:
1. Replace the design of names.nsf using the Personal address book template (pernames.ntf).
2. Try running fixup -F and updall -R against names.nsf.
3. Try running the following from a cmd window (with notes closed of course): “{path to the Notes directory}:notes -RPARAMS -resetconfig (ex: c:\program files\ibm\lotus\notes> notes -RPARAMS -resetconfig) —->>>> big thanks to Gabriella Davis at <a href=”http://www.turtlepartnership.com/”>The Turtle Partnership</a> for this tip !!!!
4. You could also try <a href=”http://itknowledgeexchange.techtarget.com/itanswers/delete-address-book-create-a-new-address-book/”>recreating the address book</a>

Good Luck,
Derek

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