Microsoft Outlook Sending issue – specific emails only!

5 pts.
Tags:
Outlook
Windows XP
My boss is using Microsoft Outlook SP2 for his emails (XP Pro) - he knows of 3 specific email addresses who are not receiving his emails. No bouncing, no errors. When I remove his email accounts (he has 2) and add them back in - exactly how they were profiled before - he can send for a short period of time and those 3 accounts will get his emails!? He does not install programs or do anything different that stops the emails from going out. He only has one anti-virus program running (Symantec). Every time I send these same 3 email addresses a test message - they receive it. My boss and I are using the same mail server as well. When I do go to his webmail and send they receive all of his test emails. Any suggestions? Thanks, Guyer

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Check the recipient’s email rules. It sounds like they may be moving the emails from your boss to another folder or even deleting them.

One place to look is in the sent folder of his outlook. If it was sent just use the tracking feature in Exchange to see what happened to his e-mails.

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