Microsoft Outlook problem

15 pts.
Tags:
Microsoft Outlook
User account management
User Permissions
A user reports that when he logs on to his account in Windows XP, all his files on ‘Desktop’ and ‘My documents’ etc are gone. His Outlook is also not working; when he tries to open Outlook it’ll ask him to configure an account. It seems as though he’s logging into a brand new account. What could be wrong and how should I resolve the issue?

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check to ensure he is logging to the domain and not a local account. Also, check and see if he as a local or roaming profile. It is possible he is logging on without pulling the correct profile. Verify authentication after log in by running the set command from a command prompt. This will identify the login server.

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