Microsoft Office Outlook 2007 Not working

35 pts.
Tags:
Outlook 2007
Outlook 2007 error messages
Outlook Compatibility
Outlook Crashes
Outlook error messages
Outlook Errors
Windows 7 Professional
I have been using my Microsoft Office Outlook 2007 for about 6 months now with no problems. I have windows 7 professional. When I click to view my email through outlook at box prompts out with a red X stating "Cannot start Microsoft Office Outlook, Cannot open the Outlook Window" I ran a capability test and it says it's incapatible.
ASKED: August 10, 2010  7:07 PM
UPDATED: May 24, 2012  6:51 AM

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how about reinstalling on top again?

Actually, the first thing you should do is to try to open Outlook in safe mode. In the address bar on the Start menu, simply type outlook.exe /safe. If it opens, you probably are having a problem with an add-in to Outlook (they are there, even if you did not add them yourself).See <a href=”http://www.msoutlook.info/question/88″> on how to do this. Restart Outlook after disabling your add-ins, and add them back one by one until you find the troublesome add-in. Leave that one permanently disabled.

If an add-in is not the cause of the problem, use the software media to run a repair on Outlook. Once the repair is done, re-apply the Microsoft patches for Outlook 2007 and the latest spam definitions, if you are using Outlook’s spam filter.

If still no joy in Mudville, copy your PST to a safe location, uninstall Outlook, run a good registry cleaner to remove all references to Outlook, restart the machine, re-install Outlook and point it to your PST file.

Discuss This Question: 7  Replies

 
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  • MelanieYarbrough
    Thank you for reposting!
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  • FUSTRATED
    I tried uninstalling it then reinstalling the Microsoft Office Outlook 2007 software, but it still states it's not capable. Another person has told me this happens if my file that maintains my navigation Pane settings is deleted or corrupted. I don't know how to go about re-entering the folder. I can't find the file or where it lives at. If it has been deleted or corrupted how do I go about getting back my settings, folder and file? :(
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  • FUSTRATED
    TO STEVESZ THANKS FOR THE ADVICE, BUT IT STILL DIDN'T WORK. I WENT INTO SAFE MODE AND TYPED IN OUTLOOK.EXE/SAFE BUT NOTHING OPENS BECAUSE IT DOESNT EXIST. IT DOESNT PULL UP. SEARCH FOUND NOTHING PERTAINING TO OUTLOOK.EXE :(
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  • Stevesz
    I believe that in safe mode, you need to put the whole path to Outlook to bring it up. If you are running the 64-bit version of Windows 7, you should find Outlook in the Program Files (x86) directory (there are two program files directories, one for 64-bit programs, one with 32-bit programs). To run Outlook in the safe mode, you do not need to bring your whole machine in safe mode, just Outlook. When the machine is in safe mode, only the services needed to run Windows are enabled, so, if Outlook works in a machine safe mode, but not when the machine is running normally, you know that one of those services that is disabled in a machine safe mode is the culprit, starting with your A/V. If not the A/V, you'll need to track down what is not started in machine safe mode, and disable those one by one until you hit the one causing the problem. When you removed Outlook, did you also clean the registry? If not, and one of the registry entries is the cause of your problem, the problem is likely to remain. After removing Outlook, run a good registry cleaner (I use jv16 by Mace Craft Software) to remove references to Outlook. You'll also find a lot of other junk in there as well. Run until you get a clean result.
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  • Marlin
    I have the same problem. Have been using microsoft office outlook 2007 for two years. I am now getting a notice that Microsoft Windows 7 cannot open the outlook window. I had a Windows 7 update come through to my computer and this happened after that update. Any suggestions?
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  • Sirong19
    Things may try: 1)System Restore 2)Remove recent updates 3)Recreate mail profile again
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  • stephenlembert
    Try this : Start->run. Then type the following "Outlook.exe /resetnavpane" Hope it helps.
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