I’m the Site Editor for SearchCRM.com and I’d like to let you know about the valuable call center resources on our site. You specifically asked what metrics to consider when starting a call center. Our expert Lori Bocklund has answered questions on this topic:
Call center performance metrics to use when starting a new center
What metrics best measure call center efficiency?
Feel free to ask your own question of Lori for personalized advice:
You can also visit the metrics section of our Call Center Manager Learning Guide:
I hope this helps! Feel free to contact me with questions.
Lauren K. Hoyt
TechTarget Enterprise Applications Media Group
117 Kendrick St
Needham, MA 02494
The IT Media ROI Experts