Question

Metrics

Call Center Metrics, Call center management, Call center software

When building a call center from scratch; what's are the factors determining the metrics needed to achieve the revenue goals needed?

Hi Birthriteceo,

I'm the Site Editor for SearchCRM.com and I'd like to let you know about the valuable call center resources on our site. You specifically asked what metrics to consider when starting a call center. Our expert Lori Bocklund has answered questions on this topic:

Call center performance metrics to use when starting a new center
http://searchcrm.techtarget.com/expert/KnowledgebaseAnswer/0,289625,sid11_gci1238813,00.html

What metrics best measure call center efficiency?
http://searchcrm.techtarget.com/expert/KnowledgebaseAnswer/0,289625,sid11_gci1249851,00.html

Feel free to ask your own question of Lori for personalized advice:
http://searchcrm.techtarget.com/expert/KnowledgebasePoseQuestion/0,289624,sid11_tax294157,00.html

You can also visit the metrics section of our Call Center Manager Learning Guide:
http://searchcrm.techtarget.com/general/0,295582,sid11_gci1253452,00.html

I hope this helps! Feel free to contact me with questions.

Thanks,
Lauren
Lauren K. Hoyt

Site Editor
SearchCRM.com
TechTarget Enterprise Applications Media Group

e-mail: lhoyt@techtarget.com
desk: 781.657.1594
fax: 781.657.1100

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