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Birthriteceo
0 pts.
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Q:
Metrics
Call Center management, Call center software, Call Center metrics
When building a call center from scratch; what's are the factors determining the metrics needed to achieve the revenue goals needed?
ASKED: Oct 31 2007  2:18 AM GMT
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Laurenhoyt
115 pts.
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A:
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Hi Birthriteceo,

I'm the Site Editor for SearchCRM.com and I'd like to let you know about the valuable call center resources on our site. You specifically asked what metrics to consider when starting a call center. Our expert Lori Bocklund has answered questions on this topic:

Call center performance metrics to use when starting a new center
http://searchcrm.techtarget.com/expert/KnowledgebaseAnswer/0,289625,sid11_gci1238813,00.html

What metrics best measure call center efficiency?
http://searchcrm.techtarget.com/expert/KnowledgebaseAnswer/0,289625,sid11_gci1249851,00.html

Feel free to ask your own question of Lori for personalized advice:
http://searchcrm.techtarget.com/expert/KnowledgebasePoseQuestion/0,289624,sid11_tax294157,00.html

You can also visit the metrics section of our Call Center Manager Learning Guide:
http://searchcrm.techtarget.com/general/0,295582,sid11_gci1253452,00.html

I hope this helps! Feel free to contact me with questions.

Thanks,
Lauren
Lauren K. Hoyt

Site Editor
SearchCRM.com
TechTarget Enterprise Applications Media Group

e-mail: lhoyt@techtarget.com
desk: 781.657.1594
fax: 781.657.1100

117 Kendrick St
Suite 800
Needham, MA 02494

TechTarget
The IT Media ROI Experts
www.techtarget.com
Last Answered: Nov 6 2007  10:18 PM GMT by Laurenhoyt   115 pts.
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