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Ilan1966
5 pts.
 Methodologies for Call Center Management
Call Center management, Call Center metrics, Call Center ROI/TCO, Call Centers
Are there any standad methodology for management of call center? Are there any industry specific? Like banks, telecommunication or insurance?

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ASKED: March 21, 2009  6:59 AM
UPDATED: April 4, 2009  4:49 PM
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If the call center is related to IT you might think to adhere to <a href="http://www.itil-officialsite.com/home/home.asp">ITIL </a>
Last Wiki Answer Submitted:  April 4, 2009  4:49 pm  by  alessandro.panzetta   9,660 pts.
All Answer Wiki Contributors:  alessandro.panzetta   9,660 pts.
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