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Ilan1966
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Methodologies for Call Center Management
Call Center management, Call Center metrics, Call Center ROI/TCO, Call Centers
Are there any standad methodology for management of call center? Are there any industry specific? Like banks, telecommunication or insurance?
ASKED: Mar 21 2009  6:59 AM GMT
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If the call center is related to IT you might think to adhere to ITIL
Last Answered: Apr 4 2009  4:49 PM GMT by Alessandro.panzetta   9615 pts.
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