Methodologies for Call Center Management

5 pts.
Tags:
Call Center
Call Center metrics
Call Center ROI/TCO
Are there any standad methodology for management of call center? Are there any industry specific? Like banks, telecommunication or insurance?

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If the call center is related to IT you might think to adhere to <a href=”http://www.itil-officialsite.com/home/home.asp”>ITIL </a>

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