Have you looked into Management Central ?
I am using the Message Monitor feature to monitor for certain CPF messages and have it executing a CL Pgm I wrote that sends out emails.
Just a thought,
Helpsystems products Robot/Console and Robot/Alert work together to provide that functionality. I have a minor issue with a few phones not able to respond back to messages, but it is reliable in getting the messages out.
We were also using Helpsystems Robot/Console and Robot/Alert. As with your shop, the combined fuctionality. though user friendly and convenient, was far too much for our shop especially in regards to the price plus maintenance.
The switch was made to Management Central. You can assign two msg sets to monitor desired errors with one trigger cmd and one reset cmd. It was perfect for our environment and were able to let the Robot maintenance expire.