Mailbox name didn’t change

Tags:
Exchange 2003
Mailbox
Outlook 2003
Windows 2000 Server
User changed name from Gloria A to Gloria B, so I made the changes in AD Users and Computers. In the store, her mailbox is now Gloria B, but when she opens Outlook it shows Gloria A. How do I change the mailbox name as displayed in Outlook? Seems simple, but not to me. Thanks. (W2K Adv Svr, Exch Svr 2003 Std, Outlook 2003)
ASKED: March 3, 2008  5:30 PM
UPDATED: November 10, 2011  3:49 PM

Answer Wiki

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Be sure the display name in Active directory Users and Computers for this account says the correct name. This is on the General Tab. Also, on the exchange tabs (if you don’t have these tabs you are not using the AD Users and computers snap in that comes with exchange) make sure the display name in the advanced tab is either blank or has teh correct name.

You will also want to set the proper e-mail address as the primary on the e-mail addresses tab so people start recieving the correct/new e-mail address by default.

Also, the global address list (GAL) takes time sometimes to update.

I’m not sure if the user has tried logging out and back into the PC.
If not, give this a go and you should then be able to pick up the new name.
This can also happen when the user doesn’t log out of Outlook properly and it then hangs
onto the the old address even though replying to a message sent by the user will result in the updated name being displayed in the to field.

Discuss This Question: 11  Replies

 
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  • Deydowrongwrongwrong
    She's logged out and in many times. The changes were made some time ago, but since it really isn't "broken" and other things always are...
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  • Nmeddick
    You could try recreating her Outlook profile in which case. Can you see her name correctly in the GAL ? Does the old one show up at all?
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  • Deydowrongwrongwrong
    Sorry, help me with GAL.
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  • Nmeddick
    Sorry, it's the Global Address list.
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  • Nmeddick
    I'm assuming you've changed the display name field within Active directory?
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  • Srstuart
    Is it just the name in your Outlook - ie Mailbox - Gloria A? If so, easy fix. Remove the Exchange connection from her Outlook, and re-add it. Should be all set. Outlook doesn't update the name other than when you're creating the mailbox connection... This is assuming you've changed her name and display name in AD. :) Steve
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  • Deydowrongwrongwrong
    The display name under the General tab is Gloria B. Simple Display Name under the Exchange Advanced tab is blank. Email address was always just her first name, so that didn't have to change. How do I remove and re-add the Exchange connection from her Outlook? (Didn't think it mattered before because I thought it was an AD and/or Exchange issue, but we run Citrix so her Outlook doesn't run on her client PC.) Regarding the GAL - I went to Exchange System Mgr, Recipients, All Global Address Lists, Default Global Address List (it's the only GAL there). The properties for the Default GAL say that its last modification was 08/27/2005 !!!!! What the...?
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  • Srstuart
    You'll need to update her Outlook profile. Control Panel Mail E-Mail Accounts View or Change existing Accounts You can try to "change" the account - type in her username in place the her full name, and hit the "Check Name" button. It should complete her name... Then Next, and Finish. Not sure if this will be enough to update the name. Otherwise, instead of "change", click remove to remove the Exchange account, then Add it in again. You'll need to have the Exchange server name, so if you're not sure, check it in the 'change' step above. Good luck!
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  • Deydowrongwrongwrong
    This Worked a Treat - Thanks Srstuart!!!
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  • Larryqns
    Hi, as you said rightly the name changes both in the AD and Mailbox but does not reflect in the outlook in-box. You have come a long way. All you need to do here is to go to Control panel - Mail - Email Account (email setup-outlook) on the email tab click on the Exchange and click on change and clear the name and retype part of the original name and then click on the CHECK NAME and the name you so wished for now will pop up- the rest is an idiot approach. Good luck. BLESS Larry. qnsgh
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  • Jhedgetrim
    crazyiness. Try adding the user in AD as another user but not with the same initials or gender as the user with incorrect user. Always allow the policy to re create the alias in exchange this will allow Outlook to update changes. Make sure nothing happens whilst doing this such as server or hard drive failure as this will corrupt the system and hackers will hack the main frame not good.
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