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  Asked: Mar 3 2008   5:30 PM GMT
  Asked by: Deydowrongwrongwrong

Mailbox name didn't change


Exchange 2003, Mailbox, Windows 2000 Server, Outlook 2003

User changed name from Gloria A to Gloria B, so I made the changes in AD Users and Computers. In the store, her mailbox is now Gloria B, but when she opens Outlook it shows Gloria A. How do I change the mailbox name as displayed in Outlook?
Seems simple, but not to me. Thanks. (W2K Adv Svr, Exch Svr 2003 Std, Outlook 2003)

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Last Answered: Mar 4 2008  4:35 PM GMT  by Jlees


Latest Contributors: Nmeddick


Be sure the display name in Active directory Users and Computers for this account says the correct name. This is on the General Tab. Also, on the exchange tabs (if you don't have these tabs you are not using the AD Users and computers snap in that comes with exchange) make sure the display name in the advanced tab is either blank or has teh correct name.

You will also want to set the proper e-mail address as the primary on the e-mail addresses tab so people start recieving the correct/new e-mail address by default.

Also, the global address list (GAL) takes time sometimes to update.

I'm not sure if the user has tried logging out and back into the PC.
If not, give this a go and you should then be able to pick up the new name.
This can also happen when the user doesn't log out of Outlook properly and it then hangs
onto the the old address even though replying to a message sent by the user will result in the updated name being displayed in the to field.
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Deydowrongwrongwrong  |   Mar 3 2008  5:47PM GMT

She’s logged out and in many times. The changes were made some time ago, but since it really isn’t “broken” and other things always are…

 

Nmeddick  |   Mar 3 2008  5:55PM GMT

You could try recreating her Outlook profile in which case.
Can you see her name correctly in the GAL ?
Does the old one show up at all?

 

Deydowrongwrongwrong  |   Mar 3 2008  5:57PM GMT

Sorry, help me with GAL.

 

Nmeddick  |   Mar 3 2008  6:25PM GMT

Sorry, it’s the Global Address list.

 

Nmeddick  |   Mar 3 2008  6:30PM GMT

I’m assuming you’ve changed the display name field within Active directory?

 

Srstuart  |   Mar 4 2008  1:26AM GMT

Is it just the name in your Outlook - ie Mailbox - Gloria A?

If so, easy fix.

Remove the Exchange connection from her Outlook, and re-add it. Should be all set. Outlook doesn’t update the name other than when you’re creating the mailbox connection…

This is assuming you’ve changed her name and display name in AD. :)

Steve

 

Deydowrongwrongwrong  |   Mar 7 2008  2:17PM GMT

The display name under the General tab is Gloria B.
Simple Display Name under the Exchange Advanced tab is blank.
Email address was always just her first name, so that didn’t have to change.

How do I remove and re-add the Exchange connection from her Outlook?
(Didn’t think it mattered before because I thought it was an AD and/or Exchange issue, but we run Citrix so her Outlook doesn’t run on her client PC.)

Regarding the GAL - I went to Exchange System Mgr, Recipients, All Global Address Lists, Default Global Address List (it’s the only GAL there). The properties for the Default GAL say that its last modification was 08/27/2005 !!!!! What the…?

 

Srstuart  |   Mar 10 2008  5:11PM GMT

You’ll need to update her Outlook profile.

Control Panel
Mail
E-Mail Accounts
View or Change existing Accounts

You can try to “change” the account - type in her username in place the her full name, and hit the “Check Name” button. It should complete her name… Then Next, and Finish. Not sure if this will be enough to update the name.

Otherwise, instead of “change”, click remove to remove the Exchange account, then Add it in again. You’ll need to have the Exchange server name, so if you’re not sure, check it in the ‘change’ step above.

Good luck!