We have an old system that uses a third-party replacement product for text management or AS/400 office to produce customer letters. We have all kinds of different letters stored and maintained as documents in folders and RPG programs that produce extract files and use supplied commands in our CL's to merge the records in the file with the letter to produce spools that are then printed on our Xerox laser. We are tired of users expecting the programming staff to maintain these letters in some cryptic text manager on the AS/400, make changes, test, install, etc..We are programmmers, not text maintainers.
Does anyone know a good replacement product or just a good method that would allow the users to maintain the letters in Word or something similar but still allow the AS/400 to be the driver of producing the letters, perform the extract and the spool file as it does now? And could we automate the conversion of the letters into this new format?