Comments on: Mail is not being received by some recipients sometimes and we receive no failure message http://itknowledgeexchange.techtarget.com/itanswers/mail-is-not-being-received-by-some-recipients-sometimes-and-we-receive-no-failure-message/ Tue, 21 May 2013 23:11:32 +0000 hourly 1 By: iseriestek http://itknowledgeexchange.techtarget.com/itanswers/mail-is-not-being-received-by-some-recipients-sometimes-and-we-receive-no-failure-message/#comment-104629 iseriestek Wed, 07 Mar 2012 13:36:41 +0000 #comment-104629 Not predictable – it appears to effect the same recipients but is intermittent. We have 50 or so users and a handful report the problem but that does not mean that more are experiencing the issue and are not reporting it. We also do not know if other recipients are experiencing the same thing (we only know the recipients because they are expecting mail and report when it is not received). I also noticed that the users contacts were created prior to the second mail provider being added. If we switch accounts manually in the email and send from the second account it appears that the mail goes through. It is quite confusing since the mail goes through using either account sometimes.

]]> By: tomliotta http://itknowledgeexchange.techtarget.com/itanswers/mail-is-not-being-received-by-some-recipients-sometimes-and-we-receive-no-failure-message/#comment-104603 tomliotta Wed, 07 Mar 2012 02:32:00 +0000 #comment-104603 Is it predictable? I.e., if the same users do similar steps the next day for the same recipients, can you successfully predict that they will fail? Or does it shift from user to user, recipient to recipient?

Tom

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