mail getting queued more than 700 in exchange server 2003

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Tags:
DataCenter
DHCP
DNS
Hardware
LDAP
Microsoft Operations Manager
Microsoft Systems Management Server
Microsoft Windows
Networking
Networking services
haii guys ... i have serious problem with my exchange server 2003 which is running in win 2003 server ... the prob is the emails are getting queued mainly in the local delivery its getting queued i had checked all the services regarding the exchange mainly the routing and all and the dns setting ... cuz of this my users more than 50 are compalining that the mails are not getting delivered to the coustmers and my users are not getting mail ... as i am a newbie in exchange ..its hard for me to troubleshoot this and this is a critical situation for me in my company ...the help you guys provided will be very much appreeciated .. thanks in advance.. waiting for the reply :(
ASKED: April 2, 2005  8:25 AM
UPDATED: April 5, 2005  1:27 PM

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You mention that you checked routing and dns. Good, that’s a start. You also mention that your users are not receiving mail nor is mail going out to customers.

Basically, your exchange server is not communicating with the outside world at all. Did it ever? I would start with all of the basics:
What is the default gateway for the exchange server.
Is there a firewall and if so, will it let mail in and out.
Does your dns server point to your isp dns.

Terrence

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  • Underdog
    If the exchange server can in fact receive traffic to and from the internet. You should try to open a smtp connection to an external server (rules out firewall issue). Open a "cmd" window and enter in this command "telnet mx1.mail.yahoo.com 25"(type in quit to exit connection). Then you should make sure SMTP on exchange is running. This is found in the System Manager --> Administrative Groups --> you domain --> Servers --> your exchange server --> protocols --> SMTP. If there is a "Red Dot" on the Virtual SMTP server, right click and select start. If it does not start then there is a configuration issue.
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