I’m going to assume here that you are using an OLD (oh yeah, I mean REALLY OLD) process for using a formatted signature in an OLD version of Lotus Notes using a document created in Word, and then saved as a HTML file.
The evil here is actually Microsoft’s. Microsoft don’t follow HTML standards and have chosen to use their own ‘custom’ (ie: proprietary) HTML tags in files generated from Word and most of those tags are incompatible with anything other than Microsoft software.
Microsoft Outlook users who have their preferences set to using Microsoft Word as their email editor also suffer from the same sorts of problems when reading standards-based HTML format email messages.
- Type and format your signature
- Click on the ‘Source’ Button
- Copy that text
- Open Windows Notepad
- Paste the text
- Save the file in a place you can find it
- *IMPORTANT* make sure the file has the “.htm” extension
- Change your Lotus Notes preferences to point to that file
Tip: To ensure compatibility across almost every email client, use only “Arial, Courier, or Times New Roman” as the font and keep the size to one of these: “8, 9, 10, 11, 12, 14, 18, 24, 36″
Also, ensure your Lotus Notes client is configured to send HTML format email correctly using the settings in my blog post “Fix ugly Email