Lotus Notes not going to trash once deleted

10 pts.
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Lotus Notes 8.x
I have a customer that is unable to recover documents she has deleted. They are not going to trash, they are disappearing completely.

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OR download and install a Lotus Notes email recovery program but there r few free options available, but many of the paid programs also work with other programs.

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Assuming the issue is that you want her deleted msgs to go to the trash, rather than you needing to recover a specific deleted msg, you should first look at the database properties of her mail file. So, right click in her mail file and choose properties. If the dropdown at the top of the box that pops up says “Document” or something other than “Database,” change the dropdown selection to “Database.” Go to the last tab (the icon is a propeller beanie cap). Make sure the checkbox labeled “Allow soft deletions” is checked. You can then also set the number of hours that msgs stay in the trash before they are automatically purged.

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  • Gabe9527
    Soft deletes is the answer
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  • Petetm
    Gabe is right. Go to db properties, the beanie tab and look to see what soft deletions are set to. My guess is, it is set to 0 right now. Set it to 48 (default). Then the deletion will be in the trash for 2 days.
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  • BruceWayne
    Soft Deletion is an option that could desabled by your admin with some corporate policy ...
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