Lotus Notes mailfile database deleted automatically

750 pts.
Tags:
Database Recovery
Lotus Notes 8.0.1
Lotus Notes errors
Lotus Notes Mail Backup
Lotus Notes Mail File
Hi, one of our user's mailfile database has been deleted automatically in our server without any error in our server logs? Is there any way we can retrieve it? or is there any way we can trace its cause? We have server logs though but we cant find the cause in it. Please help

Software/Hardware used:
Lotus notes 8.0.1
ASKED: May 21, 2010  4:26 AM
UPDATED: May 28, 2010  7:28 AM

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I would hope you are backing up your Domino server.

We use Symantec BackUp Exec and we have Transaction logs enabled on Domino, so we perform point-in-time restores.

You should work with your Backup Administrator to get the file restored.

Also, you should be looking in the Administration Requests DB, not the Server Log DB.

Discuss This Question: 4  Replies

 
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  • Petetm
    Working with Notes/Domino for 16 years and I've never seen a mail file or database just get deleted "automatically." I can't help you with your current problem but for the future, I would bring down all users access level to Editor so this doesn't happen again "automatically."
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  • Stiletto
    Yeah, I have to agree with Petetm. This didn't happen automatically; most likely, the user did it unwittingly. I've seen users try to remove a bookmark to their mail file and choose the option to delete the database instead, not realizing the difference. FWIW, if you run a product called Undelete from Execsoft (the same people that make Diskeeper) the file will go to the Recycle bin, where you can then restore it back to the moment it was deleted. I'm in no way affiliated with them other than being a satisfied customer.
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  • jhamn
    Actually it was also our first time to encounter the error.. and upon checking/tracing the cause, I've found out that the server where it was supposedly resides encountered a disk space error on the time it was created.. Maybe, as to our speculation, the mailfile creation request didn't push through. So we just then re create his mailfile db. :)
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  • jhamn
    [...] questions on Lotus Notes. She’s also spurred some great discussions, like this one on user permissions in Lotus Notes. Thanks for being an active part of the community, Julie [...]
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