Lotus Notes email rules (send full copy to) not working

140 pts.
Tags:
Lotus Notes
Lotus Notes Mailboxes
Lotus Notes Rules
Hi experts, I've set a rule in my mailbox for "All Document" to "Send full copy to" another person mailbox. But somehow it doesn't work. If anybody send an email to me, it'll show the "email has been forwarded" symbol but actually it is not being sent to the intended person's mailbox. Any idea? Thanks a lot!

Software/Hardware used:
Lotus notes 8.5

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Hii..
Open configuration document an navigate to Router/SMTP -> Restriction and Control -> Delivery Control and please be confirm that “user rules mail forwarding” is Enabled or not.

Cheers,
Asim Ahmed
Lotus Admin

Discuss This Question: 14  Replies

 
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  • Gabe9527
    OK here we go and this is not going to make much sense. The mail rules are run from the router task as the Domino server is delivering the mail to you. It picks this up from your Calendar profile or might be Busy information (so long day). The likely hood is that this is not correct and needs a kick. Open your Calendar and make sure the Configure button is not on the left. This will set up to do's etc. <-- trust me on this it forces stuff to happen. Disable your Rule. Create another Rule Enable new rule - then disable and delete the rule. Then see if yours works. I told you it does not make sense but it will force the mail rules to be correct. You might need to restart the router task as this will also help. but not always needed.
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  • Anevil
    Thanks a lot! now its working fine.
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  • SlikTool
    To enhance Gabe9527's comment, the reason that works is how the information stored locally is done. The rules set fields on the CalendarProfile document. Sometimes these fields get messed up (usually when you delete a rule with out disabling it first), and when the do the special field(s) $filterformula_1 thru how ever many rules you have, need to be reset. The mini view uses a special field called $filterformula_0. For some reason, when you enable this feature it resets them all accordingly, but when you reset the rules, they don't fix it. I have an agent somewhere that can clean up these fields when that happens if anyone wants it. Because, sometimes the miniview item will not fix it.
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  • Icecreamsoop
    Hi, I' having the same problem - enabled user rules mail-forwarding. Had a look for the Configuration button on the calendar but can't find it - not sure what it looks like. Also disabled the rule/created a new one then deleted the old one AND restarted the router task and it still doesn't work... am I doing something wrong?
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  • Evillaroman
    I'm also confused on this? What does the configuration button on the left looks like? Thanks.
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  • Gabe9527
    If you see the "TO DO" "New Notices" and "Follow Ups" at the bottom left hand side of the Calendar you do not need to look for the Configuration button as it is not needed. If it was there is would mean that this was not set for the Calendar or Client.
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  • Ppolette
    Here is a screen. The miniview looks like this : miniview It is the blue square titled "Follow Up" below the "Tools" entry . If one didn't configure it, one see a big and blue "configure" button at this place.
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  • Danishkhan
    Dear Mr. Ahmed, Assalam o Alaekum, Please provide some simple answer using tools of Lotus Notes 8.5 Never mind but i believe Office 2007 has better compatibility options. Regards, Danish
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  • Anevil
    [...] Lotus notes email rules (send full copy to) not working [...]
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  • Tdoughboy
    Delete the RULE completely. Then recreate it. Then from the Admin Client at the Server Console Tell Router Quit -> Load Router. That will update the RULE in the routing Tables.
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  • EMC
    I've been following this thread for a couple weeks and have had no luck in restoring my rule to forward my email from Notes to Gmail. Is there any way to correct the routing tables without alerting my company IT guy? Rules for mail forwarding are allowed (for now), and I would hate to turn my IT department's attention to this rule, and ultimately disallow this rule. OR, do you have a suggestion that would not alert IT about my rule issue that I could pose to my IT guy to "refresh" my profile?
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  • asifmtr
    Run this script If note.isnewnote Then ' this is a new rule ' we need a new sequence number Set viewcollection = view.allentries If viewcollection.count = 0 Then If profile.getitemvalue("Use_CalendarRule")(0) = "1" Then nrulenum=1 Else nrulenum=0 End If Else
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  • Merzware
    "Disable your Rule. Create another Rule Enable new rule - then disable and delete the rule." When you say "delete THE rule" do you mean the old rule you disabled? if so you cannot "disable and delete" it because you already "disabled" it. If you mean the rule you just created then this rule won't run because you have DISABLED it already!! Please specify what you are talking about and speak clearly!
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  • Gabe9527
    Merzware please remember there is no reason for someone to answer these forums. Play nice or people will stop posting. This process is simple. You need to make allot of changes to the calendar profile. A create , a disable , a delete. This will confirm that the calendar profile is updated correctly. You don't want to effect your ryle so it is disabled during this process. If this is not clear enough please let me know. 
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