140 pts.
Q:
Lotus notes email rules (send full copy to) not working
Hi experts,

I've set a rule in my mailbox for "All Document" to "Send full copy to" another person mailbox. But somehow it doesn't work. If anybody send an email to me, it'll show the "email has been forwarded" symbol but actually it is not being sent to the intended person's mailbox.

any idea?

thanks a lot!

Software/Hardware used:
Lotus notes 8.5
ASKED: Jan 14 2010  1:10 AM GMT
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30 pts.
A:
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Hii..
Open configuration document an navigate to Router/SMTP -> Restriction and Control -> Delivery Control and please be confirm that "user rules mail forwarding" is Enabled or not.

Cheers,
Asim Ahmed
Lotus Admin
Last Answered: Jan 15 2010  5:34 AM GMT by Ballia786   30 pts.
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Gabe9527   3035 pts.  |   Jan 14 2010  5:40PM GMT

OK here we go and this is not going to make much sense.

The mail rules are run from the router task as the Domino server is delivering the mail to you. It picks this up from your Calendar profile or might be Busy information (so long day). The likely hood is that this is not correct and needs a kick.

Open your Calendar and make sure the Configure button is not on the left. This will set up to do’s etc. <– trust me on this it forces stuff to happen.

Disable your Rule.
Create another Rule
Enable new rule - then disable and delete the rule.

Then see if yours works.

I told you it does not make sense but it will force the mail rules to be correct. You might need to restart the router task as this will also help. but not always needed.

 

Anevil   140 pts.  |   Jan 15 2010  6:33AM GMT

Thanks a lot! now its working fine.

 

SlikTool   1325 pts.  |   Jan 15 2010  3:51PM GMT

To enhance Gabe9527’s comment, the reason that works is how the information stored locally is done. The rules set fields on the CalendarProfile document. Sometimes these fields get messed up (usually when you delete a rule with out disabling it first), and when the do the special field(s) $filterformula_1 thru how ever many rules you have, need to be reset. The mini view uses a special field called $filterformula_0. For some reason, when you enable this feature it resets them all accordingly, but when you reset the rules, they don’t fix it. I have an agent somewhere that can clean up these fields when that happens if anyone wants it. Because, sometimes the miniview item will not fix it.