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wfs1995
55 pts.
 Lotus Notes disappearing
Lotus Notes 8.0.2
Hi, i have a problem with lotus notes clients, after providing my user credentials lotus notes is completely disappearing from the screen, i tried closing from the task manager processes, again it open and after the password is entered it goes blank, i also tried un-installing antivirus software, i also uninstalled and re-installed lotus application but to no avail. During uninstalling it is giving a error saying ïts not completely uninstalled & some entries are leftover in the registry" then i uninstalled using a third-party uninstaller & then re-installed lotus, again the same thing is happening, this is happening for few users, could someone help me please..... thanks in advance (we are using IBM lotus notes 8.0.2 version)

Software/Hardware used:
IBM Lotus Notes 8.0.2
ASKED: July 17, 2012  10:34 AM
UPDATED: July 18, 2012  5:44 PM
RELATED QUESTIONS
Answer Wiki:
Delete cache.ndk; rename desktop6.ndk and desktop8.ndk to desktop6.old and desktop8.old respectively; rename names.nsf to names.old; rename bookmark.nsf to bookmark.old; delete everything in the notes.ini except the first 3 lines and save it.  Start the client and go through the configuration process.  If the problem is solved, then the problem is with one of the files you renamed (corruption).  You can then use the client to open them, run fixup/compact, and rename them back to the original name.
Last Wiki Answer Submitted:  July 20, 2012  2:25 pm  by  Stiletto   2,700 pts.
All Answer Wiki Contributors:  Stiletto   2,700 pts. , Michael Tidmarsh   11,405 pts. , wfs1995   55 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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Is this for one user only? and one machine?If you log in as someone with admin access to the machine does it work?

Gabe9527
 10,615 pts.
 

This is happening for several users, i logged in as administrator also, but no use, for couple of user i re-installed OS then it is working, but re-installation is not possible for all users. Thanks.

wfs1995
 55 pts.
 

Did you try the following :
- Uninstall Lotus notes client then reinstall in a differnt path on your drive.
- install the latest fix pack
http://www-10.lotus.com/ldd/fixlist.nsf/0/1cd4804160cd2ab085257742005d6332

Abushahd
 3,225 pts.
 

thanks guys, it was a virus attack, i tried several popular antivirus applications, but at the end microsoft security essentials did the trick.  thanks again for all the help.

wfs1995
 55 pts.