Lotus Notes Client error when trying to export “Internet Certificate” to a PKCS12

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Lotus Notes
Lotus Notes 7.x
Lotus Notes 7.x certificate export
Lotus Notes certificates
Lotus Notes error messages
Got an error "Cannot accept internet certificate because the certificate authority certificate is unavailable".  What does this error mean?  And how do I fix it so I can export my certificates?  Plus I am not trying to import, why does Lotus Notes thinks I am importing a cert?

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Lotus Notes

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from IBM Support Site

<b>Problem</b>
You have an internet certificate that you wish for users to install to their User ID files, in this case so they can use S/MIME for email. You have acquired this certificate from VeriSign or another third-party provider. You export the certificate from a Web browser. When you (or one of your users) imports this certificate, the following error occurs:

“Cannot accept internet certificate because the certificate authority certificate is unavailable”

<b>Solution</b>
This error occurs if you do not select the option to “Include all certificates” when exporting the certificate from the browser. To avoid this error, use the following steps to export the certificate if using Internet Explorer:

1. In Windows, select Start -> Settings -> Control Panel. Double-click “Internet Options” to open it, then go to the Content tab and click the Certificates button.
2. On the Personal tab, highlight the certificate to export.
3. Click Export.
4. Click Next to continue in the Certificate Export Wizard.
5. Select “Yes, export the private key.”
6. Select the button “PersonInformation Exchange – PKCS #12 (.PFX)”
7. Select “Include all certificates…” If you do not select this, the error will occur.
8. Select “Enable strong protection …”
9. Click Next.
10. Enter a password. Do not leave this blank or a different error occurs.
11. Enter a file name and location.
12. Click Next, then Finish to complete the export.

Once you have the properly exported certificate, you can now import it into the user’s ID file using the procedure described in the Notes Help topic “Importing and exporting Internet certificates for use between browsers.”

Discuss This Question: 3  Replies

 
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  • Mohansrm
    Cannot accept internet certificate because the certificate authority certificate is unavailable
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  • Gabe9527
    Got an error "Cannot accept internet certificate because the certificate authority certificate is unavailable". What does this error mean? And how do I fix it so I can import my certificates? Plus I am not trying to import, why does Lotus Notes thinks I am importing a cert Moved to discussion original author Mohansrm
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  • Gabe9527
    There is a link in the email (HTML format) that is being accessed externally to your environment. These are used to reduce the email size sent but the client will need to connect to retreive this. http://www-01.ibm.com/support/docview.wss?uid=swg21085790 http://www-10.lotus.com/ldd/nd6forum.nsf/0/24aee4da1e9cc74785256e71002f5e71?OpenDocument
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