Assuming that the location document is pointing to the correct mail file and server but the problem persist try closing notes and deleting the following files from the installed notes data subdirectory:
desktop6 & 8( if present). ndk
firstly ,,, make sure that the user do the following :
- Switch ID
Then select the userID of the user and let him put the password …
Moreover, click the button on the low right corner and select edit location and check if the configuratin is OK .
also check this case :