Lotus Notes 8.0.2 Home screen message
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Querys
100 pts.
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Q:
Lotus Notes 8.0.2 Home screen message
Lotus Notes 8.0.2, Lotus Notes
One of our users is getting this message when is trying to open his mail when clicking on the Home Screen mail & calendar icon , the error dispalys as:

[strong]You are not authorized to perform that operation.[/strong]

I replace the mail design, checked on the ACL, re-install Lotus notes 8.0.2. I was able to add the mail icon that is located on the worspace into the taskbar and the user can open his mail this way, but not on the Home Screen.

thanks.



Software/Hardware used:
Lotus Notes 8.0.2
ASKED: Aug 31 2009  6:39 PM GMT
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Wolfen
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Assuming that the location document is pointing to the correct mail file and server but the problem persist try closing notes and deleting the following files from the installed notes data subdirectory:
cache.ndk
bookmark.nsf
desktop6 & 8( if present). ndk
Restart Notes


firstly ,,, make sure that the user do the following :

-File
-Security
- Switch ID
Then select the userID of the user and let him put the password ...

Moreover, click the button on the low right corner and select edit location and check if the configuratin is OK .

also check this case :

http://www-01.ibm.com/support/docview.wss?rs=463&uid=swg21252429
Last Answered: Sep 1 2009  2:01 PM GMT by Wolfen   285 pts.
Latest Contributors: Abushahd   1535 pts.
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Petetm   345 pts.  |   Sep 1 2009  2:58PM GMT

I had the same problem at a previous job and if I remember correctly, you have a (desktop)policy set up to use a certain template. You can etiher remove the policy from the person doc or create a new policy and see what happens.

 
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