Lotus mail address problem

5 pts.
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Help Desk
IT architecture
Lotus Domino
Tech support
I have one user - (running lotus 6.5 on clients and servers) - whenever they send out an email via the internet their address is dispalayed as xxxx_xxxx/domainname%domainname@domain.org all others go out correctly as xxxx.xxxx@domainname.org I have deleted and readded their id and mailbox but still get the problem - any clues? thanks

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Your global domain document determines how the internet address is formed when it is not specified elsewhere (such as the Notes client location document)

In the Global Domain Document > Conversions > Internet Address Lookup make sure it is enabled, then select the domino domain posision to Right of @ and the domino domain separator to “.” then restart the router (I think it only requires the router restart, but it may be a Domino Server restart)

Also set their internet address in their person document on the server.

Cheers

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  • Dalibor
    After you did stuff that jvpaton wrote, check Location Preferences local on Lotus clients (File --> preferences --> Location preferences), Basic Tab, check what is written on "Internet mail address:" parameter. It should be same stuff what you wrote on Domino server in Personal document of the user.
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