Lost Emails

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Microsoft Exchange
ARRRRGGHHHH. I have a friend, who has outloock 2003 and exchange 5.5. His emails were dissappearing from his outlook like 5 to 10 minutes after they arrived. When we checked the outlook browser, those messages were no longer there as well. When I go into the Exchange sysmte manager, I see that he has some 4000+ "items" in his mailbox. Can those items be retrieved? Please anybody, give me a clue as to what might have happened, and if any of those "items" can be retrieved. Greatly appreciate it' conrado
ASKED: September 25, 2006  1:25 PM
UPDATED: September 28, 2006  12:20 PM

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Well, it sounds to me like they are being deleted some how. Did your friend recently upgrade to Outlook 2003 from a previous version? Like maybe 2000? I would also check the deleted items folder and the “Recover Deleted Items” under the tools menu.

PS
To get to the “Recover Deleted Items” folder you have to be in the “deleted items” folder, then just go up to “tools” – Recover Deleted Items.

JC

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  • Bladish
    Is it possible he has his view set to the "unread messages in this folder"? There is a reading pane option that if enabled will mark items as read after a certain time period. So if that option is enabled and the view mentioned above is set then you won't see any of the messages.
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  • PDMeat
    Try OWA or another outlook client. You can also install a real email indexing tool (lookout, google, microsoft desktop search) and index his mailbox to see what you can find. I'd be willing to bet that its some sort of outlook rule, archive or otherwise. Install the DumpsterAlwaysOn reg key and use the "recover deleted items" both on the deleted items folder and individual folders- assuming deleted item retention is turning on at the server level.
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  • OGGBOY
    no he didn't just upgrade from 2000 to 2003, and thanks for the tips. I'll try it out.
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  • Technochic
    I have seen similar issues, and found that if the email shows up, hangs around for a short time and then disappears, then in every case it was determined that it was being downloaded to a .pst file on a computer. The email was not found in OWA either because after downloading to a .pst file, of course that pulls it off the exchange server altogether. I had a director call one day screaming "Something is wrong with the exchange server! All my mail is disappearing!". After some investigation and listening to the symptoms, he admitted to me that he had opened his email on the computer of one of our other managers the day before. I had her check that computer and she found he was still logged in and sure enough there was a 1.7GB .pst file on it! We logged him off that machine, and of course his mail stopped disappearing immediately. I sent the file to him to re-import into his mailbox. I refrained from pointing out to him that he had done this to himself after all and it was not anything wrong with the exchange server!
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  • Technochic
    OGGBOY sent me a PM to tell me the user had logged into 12 different pc's! So now he is going to hunt down the .pst files on each to find the missing mail. I asked him to update this for general knowledge to all. OGGBOY, did you find the missing mail? Ain't life as an exchange administrator fun? We get blamed when the users lose their own mail! :-) I had a new one... I had the exact same symptoms OGGBOY described with the help desk this week. I was convinced it was somebody sucking down the mail into a .pst since everything behaved the same. They looked on all the pc's in the office there and did not find one, however. Turns out their vendor for their help desk software had made an administrative change on their server and enabled something called "maileater" and it was eating all the mail sent to their mailbox! How's that for a new version of "The dog ate my homework".???? Once this was disabled, their mail stopped disappearing of course! Lovely....
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