Lost emails

5 pts.
Tags:
Lost email
Outlook
Outlook Web Access
OWA
When I download emails from web mail into outlook Kaspersky opens a box with all of the emails that I could download. It allows me to delete the spam from the kaspersky window. However, some of the emails I do want to keep disappear and can only be read from web mail. What do I have turned on that should be turned off...they don't end up in spam or deleted...

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