Comments on: MXLogic hands message to Exchange, but recipient doesn’t receive email http://itknowledgeexchange.techtarget.com/itanswers/losing-emails/ Thu, 20 Jun 2013 03:04:31 +0000 hourly 1 By: stevesz http://itknowledgeexchange.techtarget.com/itanswers/losing-emails/#comment-87037 stevesz Tue, 25 Jan 2011 15:58:30 +0000 #comment-87037 Check your SMTP logs to ensure you are receiving the mail that you release from MXLogic. You may need to enable the logging feature to do this as it is not automatically enabled. You will find the logs at C:WINDOWSSystem32LogFiles unless you have deliberately placed them somewhere else. These should show whether you have received the message from MXLogic or not. Note the time the message is released so you can narrow down the area of the log to look at.

If you had set up the MXLogic service correctly, you should only be receiving mail from that source–a good number of IP addresses. Check your firewall settings for the listing if you no longer have the list available. You may wish to compare that listing with the listing on the MXLogic site to ensure they match Nothing like trying to receive mail from an IP address that has been blocked <g>.

If you are not receiving the message, go through MXLogic (now McAfee, BTW, and soon to be Intel) tech support to get assistance. They should be able to track the message from their servers to your server, thus pinpointing the place where the message goes astray.

If the message is shown as accepted at your server form the logs, you’ll need to determine if the user has any filters, etc. that may process the message and, possibly deletes it, before the user sees it. The message could be moved to another folder, marked as read, forwarded, or any number of things that could be filed under “Stupid User Tricks” in your work logs.

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