I'm sure this will be an easy fix, but I am hitting a wall.
I have a user that is trying to access and update a spreadsheet that is out on a network share. It is not allowing her to update giving her the error that it does not exist or that it has been locked. I went thru computer mgmt. and saw that the file was open and under #locks there are 3. I closed the open file and had her try it again with the same results. She and one other has full access to this file, but whenever they try to open it it comes up locked. I am able to access no problem. How can I "unlock" this file so they can access and update.
Thanks in advance for your assistance