Live Call Monitoring
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Boricua123
15 pts.
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Q:
Live Call Monitoring
Cisco, Remote access, Monitoring employees, Cacti, Call monitoring
Do you know if we will be able to give our client access to monitor live calls remotely if we currently use Cacti and Cisco?
ASKED: Sep 23 2008  2:13 PM GMT
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Labnuke99
26290 pts.
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A:
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Are you talking about monitoring VOIP calls with these tools or network usage? Cisco has a lots of different tools. Cacti can do lots of things. Please provide more specifics about what you are trying to accomplish.
Last Answered: Sep 23 2008  2:18 PM GMT by Labnuke99   26290 pts.
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Boricua123   15 pts.  |   Sep 24 2008  1:57PM GMT

Currently our client is able to go to Cacti and review recorded calls. They also want to be able to dial in and listen to live calls as they come in to different queues. Before we had Cacti we were able to give them an 800 number, a password, and the queue extensions and they were able to dial in and listen to calls. Now that we have Cacti and Cisco we are told that we are not able to do this any longer. We were told that with Cisco we can only listen to live calls from one Cisco phone and this phone is located in one of our call centers.

This really does not makes sence to me, but I dont know a whole lot about this stuff, so I wanted to check with the experts.

Thank you.

 

AndreaF   1940 pts.  |   Nov 5 2008  4:30PM GMT

There is another post regarding this - you may want to watch each other’s post to double your chances of finding an answer…..

 
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