Live Call Monitoring

15 pts.
Tags:
Cacti
Call monitoring
Cisco
Monitoring employees
Remote access
Do you know if we will be able to give our client access to monitor live calls remotely if we currently use Cacti and Cisco?

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Are you talking about monitoring VOIP calls with these tools or network usage? Cisco has a lots of different tools. Cacti can do lots of things. Please provide more specifics about what you are trying to accomplish.

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  • Boricua123
    Currently our client is able to go to Cacti and review recorded calls. They also want to be able to dial in and listen to live calls as they come in to different queues. Before we had Cacti we were able to give them an 800 number, a password, and the queue extensions and they were able to dial in and listen to calls. Now that we have Cacti and Cisco we are told that we are not able to do this any longer. We were told that with Cisco we can only listen to live calls from one Cisco phone and this phone is located in one of our call centers. This really does not makes sence to me, but I dont know a whole lot about this stuff, so I wanted to check with the experts. Thank you.
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  • AndreaF
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