Laptops Lose Login Credentials.

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Hi All In our company we have about 150 off site users with Dell D600 and D610 laptops all running XP Pro, they all have roaming profiles on them. What it is, now and again certain users, will phone and say they cannot logon with their login credentials, loggin on with the local administrator account is allways no problem. I have to ask them to come into head office. When they come into head office they logon to the network and this resolves the problem. But this is a bit inconvinient for both parties as some of them are based quite far. I was wondering if anyone else has ever come accross the same problem or might know why this keeps happening?? Because im really baffled!! Any one with a bit of help it would be really much appreciated. Thanks In advance!! Ments
ASKED: March 2, 2007  8:14 AM
UPDATED: March 3, 2007  11:15 AM

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sounds like your clients (accounts) are being filtered (blocked) when accessing from an outside network, since you said they can log in in your head office, look unto your server handling accounts (clients) this will be tricky since you have to dig down the roots… see also what module they used to program scripts to handle incomming traffic fron your clients, start from your own network then out…try it yourself to log in their account… you will always find out why it is denied…certificates, authentications etc etc…
just my thought i hope it helped

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  • MadMaxB
    Hello Ments, I am going to breakdown you message and ask you questions about each area? this will help others help you? (In our company we have about 150 off site users with Dell D600 and D610 laptops all running XP Pro,) ?and what security software is installed?? (they all have roaming profiles on them.) ?do the user use an auto log on script or do they manually log on at a prompt?? (What it is, now and again certain users, will phone and say they cannot logon with their login credentials, loggin on with the local administrator account is allways no problem.) ?do you log them in at the local admin or do they do so over the network?? ?can they be logged in to the system by you at a in office login prompt? ? (I have to ask them to come into head office. When they come into head office they logon to the network and this resolves the problem.) ?This is on a hard / wireless connection not over the web?? ?Is it the same users all the time or others with the same problem?? But this is a bit inconvinient for both parties as some of them are based quite far. Ments, I have seen some problems with some users getting up dates to Windows and security software and being in a mixed environment versions, all so do you allow users to install there own software on the notebooks? ?Napster?? Later? Max
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  • MadMaxB
    Hello Ments, I am going to breakdown you message and ask you questions about each area? this will help others help you? (In our company we have about 150 off site users with Dell D600 and D610 laptops all running XP Pro,) ?and what security software is installed?? (they all have roaming profiles on them.) ?do the user use an auto log on script or do they manually log on at a prompt?? (What it is, now and again certain users, will phone and say they cannot logon with their login credentials, loggin on with the local administrator account is allways no problem.) ?do you log them in at the local admin or do they do so over the network?? ?can they be logged in to the system by you at a in office login prompt? ? (I have to ask them to come into head office. When they come into head office they logon to the network and this resolves the problem.) ?This is on a hard / wireless connection not over the web?? ?Is it the same users all the time or others with the same problem?? But this is a bit inconvinient for both parties as some of them are based quite far. Ments, I have seen some problems with some users getting up dates to Windows and security software and being in a mixed environment versions, all so do you allow users to install there own software on the notebooks? ?Napster?? Later? Max
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  • Brandonbates
    Just to make sure this base is covered. If a laptop user does not connect to your network via VPN or otherwise and they log in more than 10 times, they will be locked out. As soon as they connected hard-wired they will be fine. This is the default in windows and can only be increased to 50 logins. You can change this in Group Policies or on each machine under Run>SecPol.msc>Local Policies>Security Options>Number of Previous Logins to Cache....
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