Home > IT Answers > Microsoft Windows > Laptop blue screen error
Gfairlie
5 pts.
 Laptop blue screen error
Blue Screen of Death, Troubleshooting
I keep getting this blue screen error. Can anyone tell me how to fix it? A problem has been detected and Windows has been shut down to prevent damage to your computer. A process or thread kernel crucial to the system operation has unexpectedly exited or been terminated. This this is the first time you have seen this restart. If it appears again follow these steps: Check new H/W or S/W, to ensure they have been properly installed, disabled or removed H/W or S/W. If problem continues, disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart computer, press F8 to select advance start up options and then select safe mode. Error message: xxxSTOP: 0x000000f4(0x00000003,0x80604528) Beginning dump of physical memory. Physical memory dump complete. Contact your system administrator or tech support for assistance if the problem continues.

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ASKED: April 1, 2008  6:49 AM
UPDATED: April 18, 2013  4:53 PM
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Answer Wiki:
First of all have you made any hardware additions or changes? memory, hard drives new printer? If so un-do what you did! Next can you get into the machine in safe mode by pressing F8 before the windows logo appears? and then choosing safe mode? If you can check the event log by right clicking my computer, choosing manage and viewing the system and application logs for any recent errors. I have also seen this problem caused by your only hard drive not connected as a master and configured as a slave. When did the problems start occuring? Have you done any software updates? If you can get into safemode you can do a windows system restore. If it fails you can attempt to do a system restore from the command prompt in safemode by following these directions: <ol> Drop to a command prompt by doing a run (Windows Key - R) Type CMD to get your command prompt. Get to c:windowssystem32restore anyway you like and finally launch RSTRUI.exe and you should get the System Restore Wizard</ol> -------------------------- BobKberg here - another common cause for this type of blue screen are viruses, disk/file system corruption. To deal with those, I usually take out the hard disk and mount it as an additional drive on a "cleaning machine" and then perform a full backup, CHKDSK and virus scan. -------------------------
Last Wiki Answer Submitted:  April 18, 2013  4:53 pm  by  Michael Tidmarsh   13,930 pts.
All Answer Wiki Contributors:  Michael Tidmarsh   13,930 pts. , Karl Gechlik   9,815 pts.
To see all answers submitted to the Answer Wiki: View Answer History.


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I get this blue screen only on startup when i shut down, but if i just restart the computer it is fine. I know this blue error screen is caused by one of the Windows updates, but i dont know which one and its driving me crazy. please help. my name is jordan by the way.

Jordan3321
 10 pts.
 

Have you taken a look at this knowledgebase article, http://support.microsoft.com/default.aspx?scid=kb;en-us;330100 ? It seems to indicate, as bobkberg mentions a problem with your hard drive being assigned the wrong position.

What I would do is to enter your machine’s BIOS and check, if it is listed, I’ve noticed lately that some laptops have a very skimpy setup menu in BIOS, the position of your hard drive. If it is listed as a secondary drive, you have your problem right there, and need to rectify it. If it is listed as primary, it may be set to cable select. In either case, open your machine & remove the hard drive. make sure the jumper is set to Master. Reinstall the hard drive and see if that resolves the problem.

If you have a SATA drive, call the manufacturer’s support line and see what may be done to rectify this problem.

Stevesz
 2,015 pts.
 

What OS are you using?

It would be easier to diagnose the problem if we knew that.

It could be anything from bad hardware to a corrupt registry. Any further info will narrow it down.

Chippy088
 4,625 pts.
 

i have the same error with a laptop HP running windows 7 32bit

Jteck
 10 pts.
 

When my computer boots up, about 5 seconds after the desktop loads, my screen turns blue with the Physical Memory Dump Error

Stop: 0x0000008E (0xC0000005, 0xEDACCB75, 0xeB6E67F0, 0×0000000)

It boots up in normal mode fine, but not in safe mode I have tried system restore and ran multiple virus/malware scans.
the anti virus is detecting virus but not deleting virus

Software88
 10 pts.